Q: How do I pair my Bluetooth headset?
Basic Pairing Instructions for All Models
1. Making sure that your Blue Tiger Bluetooth headset is in the "off" position (no light flashing on the side of the headset), press and hold the multi-function button for about 10 seconds, until the LED light begins alternating between red and blue flashes. The multi-function button is the button located where the microphone arm connects to the headphone. This will place the headset into "pairing mode" allowing it to connect with another Bluetooth device.
2. On your phone or other Bluetooth device, go to your Bluetooth menu (sometimes located under Settings, Wireless, Connectivity, or another submenu), and select "Add New" or "Search for New Devices." With your Blue Tiger in pairing mode, your phone or other Bluetooth device should locate your headset.
3. On your phone or other Bluetooth device, select your headset on the list. Your device may ask for a passcode. If so, input "0000."
4. On your phone or other Bluetooth device, select "Connect" or "Automatically Connect."
Multi-point Pairing Instructions (Pro and Elite models only)
1. Pair the headset as normal with the first phone.
2. Turn the Bluetooth function off on the first phone.
3. Turn the headset off and then pair the headset with the second phone.
4. Turn back on the Bluetooth function on the first phone.
At this time, both phones should be paired with the headset. For functions such as Voice Dial and redial, the headset will automatically connect to whichever phone it had the most recent active connection with.
Troubleshooting A Pairing Problem
If your headset does not connect to your phone or device immediately when attempting to pair, follow these instructions below to troubleshoot and resolve your issue.
If you are still unable to pair your headset, please call customer service at 1-800-935-116 for assistance.
Refresh Bluetooth Function
Occasionally, your Bluetooth software in your phone may not recognize new devices, or may have a very long delay before new devices are found. In most circumstances, restarting your phone will fix this and most other pairing issues.
1. Turn Off Your Phone and Headset
2. Turn Your Phone Back
3. Retry the Pairing Sequence
Sometimes, a more in depth approach is needed to get things going. If you have tried the above with no success, then take the additional step of deleting all devices in your Bluetooth device list and then follow the instructions above one more time. In some devices, the menu option for deleting a device is called "Forget Device" or "Forget Connection."
Q: How long does my headset take to charge?
Blue Tiger headsets require a charge time of about four hours in order to obtain a full charge.
While we recommend removing your headset from the charger after four hours, leaving it on longer will not harm your headset.
Q: What range does my Bluetooth device have?
Most Bluetooth devices, including Blue Tiger headsets and accessories, have a range of about 10 meters (30 feet). However, there are factors that can increase or decrease your range and signal strength.
Like most radio transmissions, line of sight plays an important role. If your headset has a clear line of sight to your phone, you may be able to go beyond the 30 feet mark. On the other hand, if you do not have good line of sight or have something like a wall between the headset and phone, your range may be reduced.
Additionally, other factors may interfere with Bluetooth signal transmission. Devices emitting radio waves, or minor non-harmful radiation from every day electronic devices. The best way to avoid interference is to remove your phone or other Bluetooth device from contact or close proximity to the source.
Q: How can I connect my PC or Mac?
Bluetooth Drivers for PC/Mac
Our headsets follow standard Bluetooth programming formats and do not require any special drivers in order to operate. Windows and Mac OS both come with stock Bluetooth drivers that will operate any and all of our Bluetooth products. If your computer or device is asking for drivers, please contact your device manufacturer or your operating system author (i.e.-Windows, or Mac Support) for assistance.
How to Connect to Your PC/Mac
Follow the basic pairing instructions to place your headset into pairing mode. Then, with the light flashing blue/red on your headset, go into your Bluetooth menu on your computer and add or search for a new device.
Once the computer finds the headset, select it on your screen and add the device.
Wait for your computer to configure your headset and update your existing drivers automatically. An internet connection may be required to complete this process.
Once completed, your headset should be ready to use.
If your headset is connected, but you cannot hear audio from your computer, check to make sure that the headset is selected as your default playback device.
In Windows, you can check this by typing "Playback devices" in your search bar, or by right clicking on the Sound icon near your clock in the system tray.
Q: My Elite series headset is too tight/loose, what can I do?
Our Elite series Bluetooth headsets feature FlexBand™ technology, allowing for the headband to be completely flexible and mold-able to the users head.
Placing your thumbs just over the "B" in the Blue Tiger logo, gently flex the headband out putting a small bend in the alloy core. Don't worry, if you bend too much, you can always put it back.
Then, repeat the process on the right side, placing your thumbs on each side of the "R" in the Blue Tiger logo.
Keep in mind, these are general instructions. You may find that for your head shape, you may need to adjust the band in a different area in order to achieve the right fit.
The FlexBand™, when correctly adjusted, should be not too tight, and not too loose, providing you with the perfect fit that is comfortable to use for hours at a time.
Q: How do the buttons/controls work on my Elite headset?
1. Multi-Function Button
a.) Power On and Off - Hold down the button for about five seconds to power on or off the headset.
b.) Answer and End Phone Calls - Tap the button once to answer or end a phone call.
c.) Redial - On most phones, two subsequent taps will redial the last number dialed.
d.) Voice Commands - On most phones, while not in a phone call, tap once and wait for the phone to respond to use voice commands.
2. Multi-Function Thumb Wheel
a.) Volume Control - For both phone calls and multi-media, hold forward toward the "+" sign to turn up, or backward toward the "-" sign to turn down. At max volume, the headset will beep.
b.) Play or Pause Media - During music or video playback from your connected device, pressing in the the thumb wheel will pause or play your media.
c.) Skip Forward or Previous - During music or video playback, flick the thumb wheel forward or backward to skip to the next or previous music track or video.
3. Low-Profile LED Indicator Light
a.) No Light - Headset is off
b.) Blinking Blue - Headset is on
c.) Solid Red - Headset is charging (may turn off when fully charged)
d.) Solid Red with Blue Blink - Headset is on and charging
e.) Rapid Red/Blue Blink - Headset is in pairing mode
Black Box Dash Cameras
Q: How do I set up my Black Box dash cam?
The Black Box offers many useful features and customizable settings. This 5 step guide will help you set up your Black Box the Blue Tiger recommended way, which should give most users the best experience.
Remember to follow these five steps the first time you set up your camera, or anytime after pressing the reset button located above the charging port.
Step 1/5 - Set Up Your Date & Time
Step 2/5 - Set the Record Loop Time
Step 3/5 - Set the GSensor Sensitivity
Step 4/5 - Turn off Motion Detection
Step 5/5 - Set Your LCD to Auto-Off
That's it! Once you have completed these five steps, you are ready to roll. If you have additional questions, be sure to check your user manual or other articles on this website for more information. And of course, we are always available to help toll-free at 1-800-935-1165.
Q: How do I install the microSD memory card?
Before beginning, make sure that your camera is turned completely off. Inserting or removing the memory card while the camera is on could permanently damage the memory card or the Blue Tiger Black Box and will void your warranty.
The memory card's copper connection plates should be facing the same direction as the preview screen and will be inserted first. Press the card in firmly, but gently, until it clicks into place. When correctly inserted, the edge of the memory card will be flush with the camera housing.
Q: What do the screen icons & indicators mean?
Below you will find a diagram detailing what the various screen icons mean on your video preview screen while in record mode.
One indicator not pictured is the red Memory Card icon with the "F" in the center. If you see this icon, it means that your memory card is full and needs to be reformatted.
Formatting Your Memory Card
If you are seeing a red square with an "F" in the middle on your camera preview screen, a memory card format will be required to free up used space.
Your camera is designed to loop recording data. This means that once the memory becomes full, it will automatically delete old video clips and write new clips. However, if your G-Sensor has locked too many video files, the camera will not be able to continue writing until you have formatted the card.
To format your card, follow the instructions below:
1. Enter the Playback Menu - From the video screen, which is the first screen you see when you turn on the camera, press the mode button twice.
2. Open the File Delete Menu - While in the playback menu, press the menu button to open the file deletion menu.
3. Scroll to "Format Memory" - Once selected, press the "OK" button located on the top of the camera and press "Yes" to confirm.
Q: How do I navigate my Black Box dash cam?
Navigating Your Black Box Cam
The Black Box is designed to be simple to use, however, it can be confusing for some without a basic understanding of the way the Black Box navigation is designed.
The Black Box has three modes. These modes include video record mode, still photo mode, and playback mode. The buttons on the Black Box will change their function slightly depending on what mode the camera is in.
For this discussion, video and still photo mode will be categorized together because the button functions do not change. However, when navigating a menu, the buttons do change functions, so we have added one more diagram for detail of menu navigation.
Below you will find breakdowns of the buttons' varying functions for each camera mode.
Video/Still Photo Mode
The Black Box stores all video and picture files in a file system based on the date the files were created. So, the first screen of the playback menu will the year folders. After selecting the year folder, the next screen will have the month, and so on. Once you have entered into the day folder, you will be viewing the videos or pictures themselves and you can view those files directly on the camera or on a television by connecting the included HDMI cable.
Menu Mode Navigation
Q: What are the different recording menu options?
Below you will find a detailed listing of all of the Black Box video recording menu options. As most of these options are repeated for still photo mode, we will only be posting this information one time for both modes.
1. Movie Size
- Allows you to change the video recording resolution. Higher resolution takes up more space on your memory card, but produces a higher quality video. The highest resolution is 1920x1080, which is commonly referred to as 1080p.
2. Audio Recording
- Allows you to turn on or off the audio recording feature of the camera. If you do not wish to have your voice or other audio recorded while running the camera, turn this setting to off.
- Turn up or down the audio recording volume with this option. If the audio on your video recordings is too quiet, then increase the value under the Volume menu.
4. Motion Detection
- By default, this option should be set to "OFF." Turning on motion detection will cause the camera to attempt to detect motion based on what the camera is seeing. If motion is detected, the camera will begin recording a new video clip. Once that clip is finished recording, the camera will stop recording until is detects motion again. Because of the added workload this adds to the camera, we don't recommend using this feature while driving. Instead, turn motion detection "OFF" and the camera will continuously record on a loop until you turn it off, or stop it manually.
- This option allows you to change the amount of "Frames Per Second" that the camera is recording. Decreasing the FPS to 24 will shrink the size of each video clip by about 15%, but will also decrease the video quality slightly. However, most major films are recorded at 24 FPS, and so, most users will not notice a difference.
6. Record Time
- This option will allow you to modify the length of your video record clips. We recommend two minutes, because this file size is easier for the Black Box to erase once the memory card becomes full, and requires less space in cases where the G-Sensor is activated and the file becomes locked. Changing this setting to "OFF" will cause the camera to record one single video file that will record until the user stops the recording, or the memory becomes full. We do not recommend turning this setting to "OFF" under normal conditions.
7. LCD Backlight
- Deactivate your preview screen after the set number of seconds under this menu. By using this feature, you will extend the life of your camera, reduce the occurrences of camera freezing up due to heat, and reduce the amount of distraction caused by the preview screen running while you are operating your vehicle. We recommend setting this to 30 seconds.
8. Date Stamp
- You may deactivate the date and time stamp so that it does not show up on your video recording with this option. This is not the menu option that allows you to change the date and time setting for the camera.
- This menu option allows you to change the sensitivity of the built-in G-Sensor, or shock sensor. This sensor is designed to monitor for collisions. When activated, a small padlock icon will appear on the left side of the screen and the current video clip that is recording will become locked and unable to be looped over or even manually deleted (except by formatting the memory card). If you are in a vehicle that does not have a smooth ride, such as a large truck or semi, we recommend changing this setting to low or very low in order to reduce the occurrences of the G-Sensor activating unnecessarily.
10. Auto Off
- This setting allows you to set the camera to automatically turn off after the set number of minutes have passed while the camera has not been recording or has not had a button pressed.
11. Date and Time
- Here is the menu option for setting your date and time. To scroll between fields, set the value for each field and then press the "OK" button to confirm and move to the next field.
- Allows you to change the menu language.
13. Light Frequency
- This setting allows the camera recording to match up with the external light sources in the environment in which the camera is operating. In the United States, our lights are set to a 60 hz refresh rate, meaning that our electrical currents power our lights at a rate of 60 hz. While you may not experience much of a difference, this setting should be left to 60 hz when using in the US, but may need to be changed when operating in other countries. Keep in mind, this setting is really only important when using the camera indoors.
14. Restore Default
- This option will allow you to restore the factory default settings for the camera. If you use this option, please refer to our "How do I set up my Black Box dash cam?" section to reset your recording options as we have modified our recommendations post production.
- This menu option displays the firmware and menu version for the camera. You will probably never need this information unless it is requested by customer support.
Q: My camera screen is not working, blank or gray - can I reset it?
If your camera screen is gray, but the camera is on, or if you are unable to turn the camera on or off, then chances are good that all you need is a reboot.
Check out the picture below to locate the reset button and you'll be back up and running in no time (we recommend paper clips, safety pins, or anything else that will fit).
Keep in mind, just like any computer, from time to time the Black Box may need to be reset. If your camera starts acting up, a simple reboot may be the best way to get it back in line. And if you do perform a reset, don't forget to go through the recommended steps for first time operation.
Q: How can I watch my videos?
The Black Box was designed to be as user friendly as possible in regards to how to view the videos that you have recorded with your camera. We have included four different ways of viewing your video so that you can use the method that is easiest for you.
Watching Your Videos on the Camera Screen
To playback your video directly from the camera, you will first need to enter the camera's playback menu. Navigating to the playback menu is as easy as pressing the mode button a couple times, this is the button on the right of the button wheel located next to the screen. Depending on what screen you start from, you will need to press the mode button up to three times.
The playback menu is a black and green colored screen, pictured below, with the acronym, DVR, located at the top of the screen.
It is important to note that the file directory is organized by date. The first level of the file directory is the year. Inside the year folder will be the months, listed 01 through 12 for January through December. And inside the month folder will be the individual days.
Depending on when your camera has been used, some months or days will not show up because the Black Box will create new folders as it records, but will not create folders for dates when there have not been recording made.
In order to view your videos, navigate all the way down into the individual day folder and find the video file that you want to play. Once located, press the Camera/OK button located on the top of the camera to play or pause your video.
Watch Your Videos on an HD TV
To watch your videos directly from your camera to an HD TV, connect the included HDMI to the camera and to your TV. Once connected, change the video input on your TV to the correct input that your camera is plugged into. Then, follow the instructions above to navigate to and play your videos.
Watch Your Videos on a Computer via USB Cable
To watch your videos on your Mac or PC using the included USB cable, make sure your camera is turned off and then plug the camera into the computer. Once your camera is plugged in to the USB port, the camera will turn on and within a few seconds, two options will appear on your camera's preview screen.
The first option, if selected, will tell the computer to recognize this USB connection as a webcam, which is not what we want for this application.
The second option will tell the computer that this connection is for an external USB storage device. This is what we want to select. To select, press the down arrow to highlight option two, and then press the Camera/OK button to confirm.
At this point, you will need to wait a few moments for your computer to recognize the camera, and if needed, your computer will install any necessary drivers in order to view your video files saved to the camera or the memory card.
Once your computer has installed the camera, you will most likely receive a pop up message asking you what you would like to do next. You want to "View Files" or "Explore".
The file directory on your computer will be sorted just as it is described above.
Additionally, in Windows Vista, 7, or 8, if you did not receive the pop up, or closed it inadvertently, you can find the camera by opening up your "Computer", located in your start menu or by searching, and locating the drive labeled "Coach" in your storage device list.
Watch Your Videos Using the microSD Card Adapter
The Black Box includes the adapter that is required to plug your memory card directly in to your PC/Mac. Most computers have a multi-card reader, but these readers typically do not allow you to plug the microSD card in directly.
Place the microSD memory card into the SD card adapter and then insert the adapter into your computer.
You will most likely receive a pop up message asking you what you would like to do next. You want to "View Files" or "Explore".
Once again, your video files will be sorted by date. Refer to the directions in Method 1 for navigating your file directory.