Safe Buying Guide

HOW TO SPOT FAKES

Before you buy, make sure the Blue Tiger products you’re purchasing are the real thing. Fake Blue Tiger products aren’t protected by our warranty and will often break soon after purchase.

HERE ARE A FEW TIPS ON HOW TO SPOT FAKES:

  • If the price seems too good to be true, it probably is. Genuine Blue Tiger products are made with premium materials and are designed to deliver a top quality experience.
  • If a website is offering a product model that is not listed on the official Blue Tiger website, they’re not an authorized Blue Tiger dealer.
  • Make sure the packaging has all of the appropriate Trademarks and graphics. Auction sites offering products with no box or manual, no warranty or documentation, are counterfeit. Bottom line: if you get  Blue Tiger products in unprofessional packaging, they’re fake.
  • Any cheap, faded, damaged packaging, labeling, strange markings or misspelled words are all sure signs of counterfeits.

ADVICE IF YOU BUY FAKES

If you’re suspicious that your Blue Tiger product is not the genuine article, there are steps you can take to get help.

  • Contact the seller and try to return the Product for a full refund. (Don’t give any more personal info to the seller, though.)
  • Call your credit card company and ask for an immediate “charge back” or “reversal of charges.”
  • If you bought it through a platform or payment service like eBay or Paypal, report the counterfeit seller to them.
  • Monitor your credit card for suspicious activity in the future. Many of these bad websites are phishing sites looking to steal personal information.
  • In the U.S. you can report counterfeit product to the FBI using their Internet Crime Complaint Center (IC3)reporting form.
  • If the product was shipped via U.S. Mail, you can also report the seller/ sender to the U.S. Postal Inspectors, using their reporting tool.